/Wandr/
A WhatsApp AI agent that replaced an entire customer support team at a travel agency — booking trips, consulting clients, and closing sales 24/7.
Sofia's travel agency was spending a fortune on support staff answering repetitive WhatsApp queries. We integrated a custom AI agent directly into her WhatsApp Business API and internal booking software. The agent consults, recommends, books, and handles objections — indistinguishable from a senior travel consultant, available around the clock.
/Project Goals/
Build an AI agent that handles the full customer journey on WhatsApp — from first enquiry to confirmed booking — without human involvement.
The agency handled 200+ daily WhatsApp conversations, most of which followed predictable patterns. The agent needed to understand travel preferences, suggest suitable packages, check availability via API, manage objections, and confirm bookings — all within the WhatsApp thread. Tone, accuracy, and speed had to match or exceed a human consultant.
/Results/
80% of bookings now close autonomously. Support headcount reduced by three. Customer satisfaction scores held at 4.8 stars
The agent went live handling 200+ daily conversations within the first week. Booking conversion held steady with human agents while support costs dropped by 60%. Three support staff were redeployed to high-value sales roles. The client described the agent as her best-performing team member — it never takes a day off and never misses a detail.
WhatsApp APIAI ChatbotAI Agent DevelopmentBooking IntegrationNLPAutomation